Collaborative Problem Solving

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I really enjoyed this book! It goes well with what we are doing at my workplace, setting up a new service design team and creating our templates for the work we're heading into. And I loved reading a straight forward, no nonsense book about the subject. Very concrete and useful!  

Svein Are Tjeldnes

Tromso, Norway

Collaborative Problem Solving" by Chris Shannon is an inspiring and transformative guide that beautifully blends theory with practical application, highlighting the essence of lean leadership to elevate team collaboration. The book's thoughtful structure, enriched with real-world examples, feels like a mentor guiding you through each step. Its actionable strategies and tools for effective communication, problem-solving, and decision-making resonate deeply, empowering you to lead with confidence and compassion. The exercises and reflection questions evoke a sense of personal growth and continuous improvement. This book is a must-read for anyone passionate about creating a vibrant, collaborative work environment and making a meaningful impact. 

Slaveyko Djambazov

Sophia, Bulgaria

This book has been an amazing resource. I highly recommend the book for a practical guide to creating a problem solving culture in your workplace.

Amanda Nickerson

Arlington, Texas

 I thoroughly enjoyed reading this book and was totally impressed by the wealth of knowledge and insights provided to improve problem solving. I really like all the concept models and tables presented. This book is useful in many ways, not just work place problem solving. I highly recommend this book.

Nadeeka Dissanayaka
Brisbane, Australia

I am a big fan of Collaborative Problem Solving by Chris Shannon. His problem solving model presents the key concepts of continuous improvement in accessible and non-technical language. His case studies provide clear examples of how this approach can be used across a wide variety of industries. Leaders new to continuous improvement will benefit from the clear overview for how to improve the workplace. It is also the perfect book as a read along for employees invited to participate in continuous improvement activities to develop their deeper understanding of the process. 

Willam K Balzer

Bowling Green, USA

This book has become a go to for me. It's not just a great collection of tools and techniques to unlock problem solving, but puts them together in a holistic system with a mindset to help overcome barriers and to reach new levels of performance. Coming from Chris' background in higher education, this book is not only great for staff like me working in complex organisations, it is for anyone looking to improve their organisation, starting from where they are today. 

Steve Yorkstone

Edinburgh, Scotland

This book is an excellent resource for introducing the problem-solving model and tools to employees at all levels of an organization. It helps readers address frequent barriers and risks that arise when attempting to solve workplace problems by providing clear but brief explanations on how to move through each phase of the problem-solving model. Each chapter provides tools, with examples, that can be utilized to solve problems of varying size and complexity. The books focus of “Do what you can from where you are” helps readers to feel empowered to initiate and tackle problems no matter their position in an organization.

Candice Beckman

Arlington, USA

I purchased Chris J. Shannon’s book, “Collaborative Problem Solving” for general knowledge and to help with development of a problem solving exercise for undergraduate engineering technology students. I was looking for a novel approach and Chris’s book surely offered aspects of problem solving that other books on the subject do not. Before jumping into the problem solving process, Chris introduces an overall problem solving module that can be used in any setting. He does a great job outlining the problem solving model and associated tools. A comprehensive list of tools appears at the end of the chapter.
 

Subsequent chapters outline problem solving behavior and perception of the problem. It is these chapters that I found most informative and useful for engineering technology students. “Problem Solving Behavior” sets the stage for initiating the proper, holistic approach to problem solving while the “Perceiving the Problem” chapter outlines the approach to truly identify and define a problem – these are often a failure points in any problems solving process. I found these chapters and entire book to be universally applicable to any setting: problems in manufacturing and/or problems in an office/service organization setting. The book content is supported with clear, realistic examples that any reader can understand and apply. I highly recommend Chris J. Shannon’s book for anyone seeking to adapt a comprehensive and robust approach to problem solving.

Chris Kluse

Bowling Green, USA

Chris J. Shannon’s ‘Collaborative Problem Solving’ is ground breaking. His well thought out, coherent and concise model, and array of easily applied practical tools will help you, no matter where you are on your problem-solving journey. This book is equally useful to a novice or a master. I thoroughly recommend it. 

Mark Robinson

St Andrews, Scotland

 There are many problem-solving books and tools available. Packaging the tools in a way that a novice can identify when to use them and how to apply them in a collaborative environment is what makes a problem-solving book valuable. Chris Shannon shares a wide range of tools, provides examples to illustrate how they can be effectively used, and demonstrates a structure for process improvement efforts that explains the changes to leadership. He created a chart of the tools and how they relate to the phases of problem solving that I refer to when working an issue. A mix of tools pulled from Lean/Six Sigma methodology, illustrations of evidence-based data, and encouragement to be curious about opportunities makes this book a great hands-on reference for anybody who just learning or have been working on solutions to process issues. I now use this book as the primary reference in non-credit classes that I teach at the University 

Karen Kusler

Arlington, USA