SELECTED presentations
Process Maps Plus
Lean Higher Education Norway 2026
Bergen, Norway
Presentation on bundling business improvement activities and tools together for greater impact at work. This interactive workshop looks at process maps, customer journey maps, RACI charts, fishbone diagrams and forcefield analysis.
Using Process Inventories with Leaders
Lean Higher Education 2026 (online conference)
Co-presented with Candice Berckman from University of Texas Arlington
Presentation on use of process inventories as a tool to engage leaders in BPI. This content is drawn from the upcoming book Leading Business Process Improvement.
Building a Problem Solving Culture
Lean Global Connection 2024
Virtual conference hosted by the Lean Global Network
Presentation based on my collaborative problem solving model and my experience in different workplaces.
Acts of Upwards Influence
15th Process Organisation Studies Conference 2024
Paphos, Cyprus
Presentation in the Paper Development Workshop on acts of upwards influence in business process improvement activities.
BPI in Daily Leader Work
University of Texas Arlington
Arlington, Texas, USA
Presentation on using BPI thinking in the daily work of leaders, given to the continuous improvement community of practice at the university.
COVID-19 Pandemic Through the Eyes of Faculty and Lean Practicians
Lean Higher Education 2023
San Diego, California, USA
Co-presented with Bikramjit Ghosh, University of Tasmania
Presentation based on a qualitative research study led by Professor Jitendra Singh involving participants from around the world responding to a survey on university responses to COVID-19
Collaborative Problem Solving for IT Professionals
Australian Royal Flying Doctor Service
Brisbane, Australia
Presentation to the RFDS' central IT team on collaborative problem solving
Collaborative Problem Solving: Engaging in Lean
Lean Higher Education 2022 virtual conference
Co-presented with Candice Beckman, University of Texas Arlington
Challenges to the Implementation of Lean in Higher Education
Industry, Engineering and Management Systems Conference 2022
Florida, USA (mixed mode conference)
Co-presented with Chris Kluse, Bowling Green State University
Problem Solving is a Team Sport
Edinburgh Napier University, Scotland (virtual presentation)
The Automation Paradox: The Business Sees More, The Customer Sees Less
Lean Higher Education 2020 Global Festival (online conference)
Co-presented with Karen Kusler, University of Texas Arlington
Implementing Lean at the Veterinary Teaching Hospital
Lean Higher Education 2016
Sydney, Australia
Co-presented with Mariki Visser, University of Queensland